PRIVACY POLICY
Rays of Hope Foundation – Privacy Policy
Rays of Hope Foundation values the privacy and trust of all individuals who interact with our website, emails, and related services (“Services”). We are committed to protecting your personal information and ensuring transparency about how it is collected, used, and safeguarded.
This Privacy Policy explains:
- The types of information we collect
- How we use and protect that information
- When and why we may share it
- The choices available to you regarding your data
This policy applies to all interactions with Rays of Hope Foundation through our website, email communications, social media platforms, and any related online services. It does not apply to third-party websites that may be linked from our Services.
1. Information We Collect
1.1 Information You Provide
We may collect personal information that you voluntarily provide, including but not limited to:
- Name, email address, phone number, and location details
- Information submitted through donation forms or volunteer applications
- Communication details when you contact us via email or forms
- Information shared through newsletters or subscription sign-ups
- Content shared with us via social media interactions
When making donations, payment processing is handled securely by third-party payment providers. We do not store sensitive payment card information.
1.2 Information Collected Automatically
When you access our Services, certain data may be collected automatically, such as:
- IP address, browser type, and device information
- Pages visited and time spent on our website
- Referral sources and interaction patterns
- Cookies and similar tracking technologies
This information is used to improve website performance, user experience, and outreach effectiveness.
2. How We Use Your Information
We use the information collected for the following purposes:
- To communicate with you regarding inquiries, updates, or donations
- To send newsletters, announcements, and impact reports
- To process and acknowledge donations securely
- To improve our website, programs, and outreach activities
- To understand engagement and improve user experience
- To ensure security and prevent misuse of our Services
3. Sharing of Information
Rays of Hope Foundation does not sell or rent personal information.
We may share limited information in the following cases:
- Service Providers: Trusted third parties who assist with website hosting, email delivery, analytics, and payment processing
- Legal Requirements: When required to comply with applicable laws or legal processes
- Operational Needs: With partners involved in organizing medical camps, outreach programs, and community initiatives
- Aggregated Data: Non-identifiable data may be used for reporting and impact measurement
4. Data Security
We take appropriate technical and organizational measures to protect your personal data.
These include:
- Secure servers and encrypted communication (SSL)
- Restricted access to personal data
- Monitoring systems to prevent unauthorized access
While we strive to ensure strong security, no system can guarantee 100% protection over the internet.
5. Your Rights and Choices
You have the right to:
- Request access to your personal information
- Request correction or updates to your data
- Request deletion of your personal information where applicable
- Unsubscribe from email communications at any time
You can exercise these rights by contacting us directly through the contact details provided below.
6. Cookies and Tracking Technologies
Our website uses cookies to:
- Improve user experience
- Understand website traffic and performance
- Remember preferences and settings
You may disable cookies through your browser settings, although some features of the website may not function properly.
7. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of such third-party sites and encourage users to review their privacy policies separately.
8. Children’s Privacy
We do not knowingly collect personal information from children without appropriate consent. If we become aware that such data has been collected unintentionally, we will take steps to delete it.
9. Changes to This Policy
Rays of Hope Foundation reserves the right to update or modify this Privacy Policy at any time. Updates will be posted on this page with the revised effective date.
10. Contact Us
If you have any questions regarding this Privacy Policy or how your data is handled, you may contact us at:
Rays of Hope Foundation
Email: info@raysofhopefoundation.org
Location: United Kingdom